Refund policy
Last updated: October 29, 2026
What you can do depends on the country you buy from. In every case, if your order arrives damaged or it's not what you ordered, we send you a new one or refund your money, at no cost to you: email info@brelir.com with your order number and a photo.
If you buy from the United States
If your dog doesn't use the pad, you have 90 days from delivery to send it back, and we refund what you paid for your pads. The conditions are on Returns and refunds (US).
If you buy from Mexico
You have 5 business days from delivery to cancel your purchase without giving a reason. And if your dog doesn't use the pad, you have 90 days from delivery to send it back, and we refund what you paid for your pads. The conditions are on Cancelaciones, devoluciones y garantía (México) (in Spanish).
If you buy from Spain or another European Union country
You have 14 days to withdraw
As with any purchase made at a distance, you have 14 calendar days to withdraw from your purchase without giving a reason. The 14 days start on the day you receive the product. If one order arrives in several shipments, they start on the day you receive the last one.
How to withdraw
Tell us before the 14 days are up, in any of these ways:
- With the withdrawal form on our website (in Spanish).
- By email to info@brelir.com, with your name, your order number and the products you're returning.
- With the model form at the end of this page, or with any other clear statement.
We email you a confirmation of receipt without delay.
How to return the product
- When you tell us, we give you the address to send it to. Send it within 14 calendar days of telling us.
- You pay for return shipping, unless the product arrives faulty or it's not what you ordered.
- You can try the product as you would in a store. If you use it more than needed to check it and it loses value, you're responsible for that loss.
Refund
- We refund everything you paid, including standard shipping, within 14 calendar days of your notice at most.
- We may wait until we receive the product, or until you send us proof that you've shipped it, whichever comes first.
- We refund you with the same payment method you used, unless we agree on another one. The refund costs you nothing.
- If you chose a shipping option more expensive than standard, that difference isn't refunded.
If the product arrives damaged or fails
Under Spanish law, you have a legal guarantee of 3 years from delivery. If the fault appears in the first 2 years, it's presumed to have existed already. Email us at info@brelir.com with your order number and a photo.
Model withdrawal form
(Only fill it in and send it if you want to withdraw from the contract.)
To Ignacio Mauri Cáceres, Urbanización Aljamar III, 3, 41940 Tomares (Sevilla), Spain, info@brelir.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: ________
Ordered on / received on: ________
Name of consumer: ________
Address of consumer: ________
Signature of consumer (only if this form is notified on paper): ________
Date: ________